Refund policy
Return window
Contact support@officialyuvibe.com within 30 days after tracking confirms delivery to request a return or exchange. Items must be unworn, unused, unwashed, and returned with their original packaging and tags. Returns sent without prior authorization may not be accepted.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what was ordered, email us with the order number and clear photos of the item. Approved claims will be replaced or refunded at no additional cost, including authorized return shipping when a return is required. The 30% restocking fee does not apply to approved damaged, defective, or incorrect-item claims.
Buyer-remorse returns
For approved returns requested because the customer changed their mind, no longer wants the item, or selected the wrong product, a 30% restocking fee will be deducted from the merchandise refund. Original shipping charges and optional priority-processing or insurance charges are not refundable. The customer is responsible for authorized return shipping unless Official Yu Vibe states otherwise.
Size exchanges
To request a different size, contact us within 30 days after confirmed delivery. The item must be unworn, unused, unwashed, and in its original condition. Any price difference and applicable return or reshipping charges will be confirmed before the exchange is processed. A restocking fee applies only if the exchange is handled as a buyer-remorse return rather than a direct size exchange.
Non-returnable items
Final-sale or clearance items and personalized or custom-made items are not returnable for buyer’s remorse unless the product page or applicable law states otherwise. Damaged, defective, or incorrect items remain eligible for review.
Cancellations and order changes
Cancellation or change requests must be emailed to us within 12 hours after purchase. Requests are not guaranteed because made-to-order production may begin immediately. Once production or fulfillment has started, an order cannot be canceled or modified.
Refund timing
After an approved return is received and inspected, the refund will be issued to the original payment method. Banks and payment providers may require an additional 3–5 business days to post the refund.
Returned-to-sender orders
If an order is returned because the customer supplied an incorrect address or did not accept delivery, the customer may choose reshipment after paying the applicable shipping and handling charge. If a refund is approved instead, original shipping and optional service charges are not refundable, and the buyer-remorse restocking fee may apply. If the address was correct and the carrier returned the order through no fault of the customer, Official Yu Vibe will arrange reshipment or another appropriate resolution at no additional charge.
Contact
Email: support@officialyuvibe.com
Phone or SMS: +1 (754) 444-0355
Support hours: Monday–Friday, 8:00 a.m.–5:00 p.m. EST